If you have a problem with your computer, you can arrange for us to call at your home or business and diagnose the problem. We can often solve your problem within an hour, and we don’t charge any extra for a call out. If for some reason we cannot complete the work there and then we can arrange to call back, or take the computer away for repair.
We offer you a full comprehensive repair package, educating you if necessary about your computer. We will advise you if there are measures you can implement to prevent the problem from reoccurring.
It is not always necessary to make a visit to your site to solve a specific problem. There are times when the problem can be assessed and solved through the use of remote control technology. This means that we would securely log into your computer from our offices and diagnose the problem. It eliminates the need for an engineer to visit and means less disruption to your business operations.
We can also access your system and carry out certain necessary configuration changes or fine tuning of your system outside your normal business hours. Remote management is an extremely effective option for remedying problems you may be experiencing with minimum disruption to your working day.
Remote Server Management
If you have a server we can remotely manage it for you on a routine and regular basis. We can preconfigure it to inform us of any performance issues which occur and we will deal with these promptly on your behalf keeping your server in optimum condition, allowing you to get on with running your business.
We can also provide you with a solution where your antivirus, anti-spyware, anti-spam and firewall protection are all professionally managed by Cardiff Computers using the latest and most advanced security solutions currently available today. This solution provides you with maximum protection and the knowledge that in the event of any security threat we can act promptly providing you with the peace of mind that you are always fully protected.